Privacy policy
PRIVACY POLICY
Last updated: July 2026
This Privacy Policy describes how Monvera London ("the Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on our website, or otherwise communicate with us (together, the "Services"). Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated policy on the Site and amend the "Last updated" date.
Personal Information We Collect
Information you provide directly, including contact details (name, address, phone number, email), order information (billing and delivery address, payment confirmation), account information and anything you include in communications with our customer service.
Usage data we collect automatically about your interaction with the Services, using cookies, pixels and similar technologies — such as device, browser, network connection and IP address information.
Information from third parties, including service providers who support our Site and payment processors who collect payment information to fulfil your order.
How We Use Your Personal Information
- Providing products and services — processing orders, payment and delivery
- Marketing and advertising
- Security and fraud prevention
- Communicating with you and improving our Services
Cookies
Like many websites, we use cookies on our Site. Most browsers accept cookies by default, but you can configure your browser to remove or reject cookies in its settings.
How We Disclose Personal Information
We may disclose personal information to service providers acting on our behalf, business and marketing partners, affiliates, and legal or regulatory authorities where required by law. We do not use or disclose sensitive personal information without your consent.
Children's Data
The Services are not intended for children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, contact us to request deletion.
Security & Retention
We take reasonable measures to protect your information, though no security measures are perfect. Retention periods depend on factors such as account maintenance, legal obligations and dispute resolution.
Your Rights
Depending on where you live, you may have the right of access, deletion, correction, restriction of processing, withdrawal of consent, and management of communication preferences. You can exercise these rights by contacting us using the details below. If you are unhappy with our response, you have the right to lodge a complaint with your local data protection authority — in the UK, the Information Commissioner's Office (ICO).
International Transfers
Where we transfer your personal information outside your country, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent agreements.
Contact
Store name: Monvera London
Company name: Topyard
Address: 614 N DuPont Hwy Ste 210
Kent County
Dover, Delaware 19901
United States
Telephone: +1 917 540 1663
E-mail: info@monveralondon.com
Opening hours: Monday – Saturday 09:00 – 17:00 (GMT +01:00)
Contact us: Contact page