Refund policy

RETURN POLICY

Last updated: July 2026

30-Day Return Policy

We operate a 30-day return policy, which means you have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition in which you received it — unworn, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return, contact us at info@monveralondon.com. If your return is accepted, we will send you instructions on how and where to send your parcel. Returns may only be sent to the return address provided by our customer service team after approval — items sent to any other address, or sent back without first requesting a return, cannot be processed.

Return Shipping

All returns are sent to our central distribution warehouse. Customers are responsible for:

  • All return shipping costs — we do not provide prepaid return labels
  • Choosing a carrier that handles customs clearance where applicable
  • Any duties, taxes or handling fees
  • Ensuring correct customs documentation

Monvera London is not responsible for return shipments that are delayed, rejected or lost due to customs issues or incorrect shipping methods. Return shipping costs are not refunded.

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if an item is defective, damaged or incorrect, so we can assess and resolve the issue. If an item was damaged in transit, we will cover the cost.

Exceptions

We cannot accept returns of made-to-order or personalised items. Contact us if you have questions about a specific product.

Exchanges

The fastest way to get what you want is to return the item you have and, once your return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the amount is automatically refunded to your original payment method within 10 working days. Please allow additional time for your bank or card issuer to process the refund. If more than 15 working days have passed since your refund was approved, contact us at info@monveralondon.com.

Contact

Store name: Monvera London
Company name: Topyard
Address: 614 N DuPont Hwy Ste 210
Kent County
Dover, Delaware 19901
United States
Telephone: +1 917 540 1663
E-mail: info@monveralondon.com
Opening hours: Monday – Saturday 09:00 – 17:00 (GMT +01:00)
Contact us: Contact page